The Services cover the period of 1 year and contribute to ensure that the utility operates as a financially independent and technically sustainable entity that is able to meet its service level obligations to customers as defined under the law, regulations and agreements with the Government. The main objectives of the assignment may be summarized as follows: ensure that the utility operates as a technically sustainable entity that is able to measure its performance and ensures continuity of water supply to its customers; ensure efficiency in production and collection; ensure sound commercial management with regard to billing, collection, revenue and debt management; assist EPASMOXICO in its structuration and organization in both Commercial and Technical areas; ensure capacity building and know-how transfer to staff, and also provide Commercial Management System Software (CMS) and a Enterprise Resource Planning Software (ERP).
DouroECI is responsible for the technicalassistance on several areas: project support for the full project scope(including engineering expert and technical back-office, project management andfield visits), deliverables development and quality assurance / qualitycontrol, and having a key presence in the information systems area, as well as supportingthe project management and implementation of the CMS and ERP.
